Case study · Coatings

CoverTec: a 40-product grid, turned into a guided system.

CoverTec Products sells floor sealers and coatings on WooCommerce. The catalog was deep, the chemistry unforgiving, and the buyer almost never the expert. We replaced browse-filter-guess with a finder that asks, calculates, and bundles.

CoverTec finder entry: step-by-step finder or chat assistant, covering six surface types

The live finder — step-by-step or chat, across tile, stone, concrete, pavers, vinyl and roof/deck.

The before

A grid that made the shopper do the expert’s job

Forty-plus products behind a search box and filters. To buy correctly, the shopper had to already know the substrate vocabulary, the right chemistry, the coverage math, and which companions the job needed. Most failed on at least one — and the failure showed up as a peeled coating, a return, and a support call.

What we built

Eight questions to a complete system

The Selrite finder captures surface, interior/exterior, area, finish, condition, traffic, concerns and applicator — then returns a full sealing system with the coverage math shown, companion products bundled, and 73 product videos embedded at the moment of decision.

The mechanism

200 sq ft of concrete → a three-item plan.

For an interior 200 sq ft commercial concrete floor, satin finish, the finder builds a Concrete Sealing System:

  • Primer — CoverSeal DS160 densifier, 200 sq ft/gal → ~1 gal
  • Sealer — GlazeGuard Satin, 500 sq ft/gal → ~0.4 gal
  • Applicator — added because the buyer said they had none

Every line shows its coverage math, offers a cheapest vs fewest-items choice, and a 4 oz sample-first option to de-risk the buy. A static calculator stops at “you need a gallon.” The finder hands over a cart.

CoverTec recommendation: Concrete Sealing System, 3 items, with primer, sealer and applicator and coverage math
Pilot results

Numbers publishing with CoverTec’s permission.

The finder is live and in early access. We’re measuring returns rate, AOV, conversion and support load against the pre-finder baseline, and will publish named before/after metrics once CoverTec signs off. The mechanism, though, is already visible above — wrong-fit orders get caught before checkout.

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